Refund policy

At OMG, your satisfaction is our priority. Please read our policy carefully to ensure a smooth exchange process.

Refund Policy

  • Our policy is valid for 15 calendar days from the date of purchase.

  • Refunds are not offered; however, products can be exchanged if the conditions below are met.

  • Exchanges cannot be processed after the 15-day period.

Exchange Requirements

To qualify for an exchange, your item must meet the following criteria:

  • Product is defective or not as described

  • Product is unopened, unused, and undamaged

  • Product is in its original packaging

All returned items will be inspected. If the product does not meet the above requirements, we reserve the right to deny the exchange.

Exchanges for Faulty Items

If the error is on our side or the item is faulty:

  • OMG will cover reshipping costs

  • Your item will be replaced with the same product, or you may choose an alternative

  • Please contact us at hello@ohmygiftme.com with:

    • A description of the issue

    • Clear images of the product

Once reviewed, we will arrange your replacement promptly.

Proof of Purchase

To complete an exchange, we require a receipt, purchase order, or other proof of purchase.

  • Exchanges cannot be processed without proof of purchase.

Sale & Clearance Items

  • Only regular-priced items are eligible for exchange.

  • Sale or clearance items are not eligible for exchange.

Returning Items

  • Contact us before returning any order.

  • Use a pre-paid return shipping label and mail the item to the address provided.

  • Ensure items are properly packaged to avoid damage in transit.

  • If a product is damaged or used beyond reasonable inspection, the exchange may be rejected.

Contact Us

For any questions, concerns, or complaints regarding our refund and exchange policy, please reach out:

Email: hello@ohmygiftme.com